Refund policy
Return & Refund Policy
We hope you love your Made for Gianna purchase. Because each item is handmade with care, please review the following return and refund information before placing your order.
Returns
We accept return requests made within 14 days of delivery.
To be eligible for a return, your item must be unused, in its original condition, and returned with any original packaging. Proof of purchase is also required.
To request a return, please contact us at madeforgwithlove@gmail.com before sending any item back. If your return is approved, we will provide return instructions and the appropriate return address.
Items returned without first receiving return approval may not be accepted.
Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us at madeforgwithlove@gmail.com within 7 days of delivery and include your order number and clear photos of the issue.
We will review the situation and work with you to make it right through a replacement, repair, or refund when appropriate.
Custom and Personalized Items
Custom or personalized products cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Please contact us before ordering if you have questions about a custom item.
Cancellations
Cancellation requests may be submitted within 24 hours of purchase.
Because many products are handmade or prepared specifically for each order, cancellations may not be available after materials have been prepared or production has begun. Please contact us as soon as possible at madeforgwithlove@gmail.com if you need to request a cancellation.
Exchanges
We do not currently offer direct exchanges. The fastest option is to request a return, if eligible, and place a new order for the desired item.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.
Questions
For questions about returns, refunds, or an order, please contact:
Nothing in this policy limits any rights available under applicable law.